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This year has been full of incredible learnings and overcoming key challenges. It has not only reminded us of our capacity to experiment and be agile in our processes but has also given OCL, as a whole, a solid foundation from which to operate moving forward and continue gaining momentum in our work.

1. Scaling and growth require intensive and strategic organisational development

2. It is necessary and time-consuming to help partners understand that we are not service providers

3. Creating space for reflection is key to refining our systems and processes